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redesign support tickets

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Hesabix 2025-03-08 00:32:57 +00:00
parent 9a24e4a675
commit c3fbaa1d53
3 changed files with 154 additions and 18 deletions
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151
hesabixCore/src/Controller/SupportController.php
View file

@ -2,6 +2,7 @@
namespace App\Controller;
use App\Entity\Business;
use App\Entity\Settings;
use App\Entity\Support;
use App\Entity\User;
@ -52,12 +53,94 @@ class SupportController extends AbstractController
return $ticket;
}
#[Route('/api/admin/support/list', name: 'app_admin_support_list')]
public function app_admin_support_list(Extractor $extractor, EntityManagerInterface $entityManager): JsonResponse
#[Route('/api/admin/support/list', name: 'app_admin_support_list', methods: ['POST'])]
public function app_admin_support_list(Request $request, EntityManagerInterface $entityManager, Explore $explore, Jdate $jdate): JsonResponse
{
$items = $entityManager->getRepository(Support::class)->findBy(['main' => 0], ['id' => 'DESC']);
$res = array_map(fn($item) => Explore::ExploreSupportTicket($item, $this->getUser()), $items);
return $this->json($extractor->operationSuccess($res));
$this->denyAccessUnlessGranted('ROLE_ADMIN'); // فقط برای ادمین‌ها
$params = $request->getPayload()->all();
$state = $params['state'] ?? 'در حال پیگیری';
$page = (int) ($params['page'] ?? 1);
$itemsPerPage = (int) ($params['itemsPerPage'] ?? 10);
$searchQuery = $params['searchQuery'] ?? null;
$queryBuilder = $entityManager->getRepository(Support::class)
->createQueryBuilder('s')
->where('s.main = 0')
->andWhere('s.state = :state')
->setParameter('state', $state)
->orderBy('s.id', 'DESC');
// اعمال جست‌وجوی واحد در سه ستون
if ($searchQuery) {
$queryBuilder->leftJoin('s.bid', 'b')
->leftJoin('s.submitter', 'u')
->andWhere(
$queryBuilder->expr()->orX(
$queryBuilder->expr()->like('s.id', ':searchQuery'),
$queryBuilder->expr()->like('b.name', ':searchQueryLike'),
$queryBuilder->expr()->like('u.fullName', ':searchQueryLike')
)
)
->setParameter('searchQuery', $searchQuery)
->setParameter('searchQueryLike', '%' . $searchQuery . '%');
}
// محاسبه تعداد کل
$totalQuery = clone $queryBuilder;
$total = (int) $totalQuery->select('COUNT(s.id)')->getQuery()->getSingleScalarResult();
// اعمال صفحه‌بندی
$queryBuilder->setFirstResult(($page - 1) * $itemsPerPage)
->setMaxResults($itemsPerPage);
$items = $queryBuilder->getQuery()->getResult();
// تبدیل به آرایه با Explore
$serializedItems = array_map(function ($item) use ($explore, $jdate) {
$item->setDateSubmit($jdate->jdate('Y/n/d', $item->getDateSubmit()));
return $explore->ExploreSupportTicket($item, $this->getUser());
}, $items);
return $this->json([
'data' => [
'items' => $serializedItems,
'total' => $total,
],
'error' => 0,
]);
}
#[Route('/api/admin/support/bulk-update', name: 'app_admin_support_bulk_update', methods: ['POST'])]
public function app_admin_support_bulk_update(Request $request, EntityManagerInterface $entityManager): JsonResponse
{
$this->denyAccessUnlessGranted('ROLE_ADMIN'); // فقط برای ادمین‌ها
$params = $request->getPayload()->all();
$ticketIds = $params['ticketIds'] ?? [];
$state = $params['state'] ?? null;
if (empty($ticketIds) || !$state || !in_array($state, ['در حال پیگیری', 'پاسخ داده شده', 'خاتمه یافته'])) {
return $this->json(['error' => 1, 'message' => 'پارامترهای نامعتبر']);
}
$updatedCount = $entityManager->getRepository(Support::class)
->createQueryBuilder('s')
->update()
->set('s.state', ':state')
->where('s.id IN (:ids)')
->andWhere('s.main = 0')
->setParameter('state', $state)
->setParameter('ids', $ticketIds)
->getQuery()
->execute();
$entityManager->flush();
return $this->json([
'error' => 0,
'message' => "وضعیت $updatedCount تیکت با موفقیت تغییر کرد",
]);
}
#[Route('/api/admin/support/view/{id}', name: 'app_admin_support_view')]
@ -81,8 +164,14 @@ class SupportController extends AbstractController
}
#[Route('/api/admin/support/mod/{id}', name: 'app_admin_support_mod')]
public function app_admin_support_mod(registryMGR $registryMGR, SMS $SMS, Request $request, EntityManagerInterface $entityManager, Notification $notifi, string $id): JsonResponse
{
public function app_admin_support_mod(
registryMGR $registryMGR,
SMS $SMS,
Request $request,
EntityManagerInterface $entityManager,
Notification $notifi,
string $id
): JsonResponse {
$params = $request->getPayload()->all();
$item = $this->getTicket($entityManager, $id);
if (!$item) {
@ -97,7 +186,7 @@ class SupportController extends AbstractController
$support->setDateSubmit(time())
->setTitle('0')
->setBody($params['body'])
->setState('0')
->setState('0') // پاسخ اپراتور به صورت پیش‌فرض حالت خاصی نداره
->setMain($item->getId())
->setSubmitter($this->getUser());
@ -111,13 +200,20 @@ class SupportController extends AbstractController
$support->setFileName($fileName);
}
// به‌روزرسانی وضعیت تیکت اصلی
$newState = $params['state'] ?? 'پاسخ داده شده'; // پیش‌فرض "پاسخ داده شده"
if (in_array($newState, ['در حال پیگیری', 'پاسخ داده شده', 'خاتمه یافته'])) {
$item->setState($newState);
} else {
$item->setState('پاسخ داده شده'); // در صورت مقدار نامعتبر
}
$entityManager->persist($support);
$item->setState('پاسخ داده شده');
$entityManager->persist($item);
$entityManager->flush();
// بررسی سوئیچ ارسال SMS
$sendSms = filter_var($params['sendSms'] ?? true, FILTER_VALIDATE_BOOLEAN); // پیش‌فرض true
$sendSms = filter_var($params['sendSms'] ?? true, FILTER_VALIDATE_BOOLEAN);
if ($sendSms && ($mobile = $item->getSubmitter()->getMobile())) {
$SMS->send([$item->getId()], $registryMGR->get('sms', 'ticketReplay'), $mobile);
}
@ -128,7 +224,7 @@ class SupportController extends AbstractController
return $this->json([
'error' => 0,
'message' => 'successful',
'file' => $fileName
'file' => $fileName,
]);
}
@ -153,23 +249,30 @@ class SupportController extends AbstractController
}
#[Route('/api/support/list', name: 'app_support_list')]
public function app_support_list(Jdate $jdate, EntityManagerInterface $entityManager): JsonResponse
public function app_support_list(Jdate $jdate, EntityManagerInterface $entityManager, Explore $explore): JsonResponse
{
$items = $entityManager->getRepository(Support::class)->findBy(
['submitter' => $this->getUser(), 'main' => 0],
['id' => 'DESC']
);
foreach ($items as $item) {
// استفاده از Explore برای تبدیل اشیاء به آرایه
$serializedItems = array_map(function ($item) use ($explore, $jdate) {
$item->setDateSubmit($jdate->jdate('Y/n/d', $item->getDateSubmit()));
}
return $explore->ExploreSupportTicket($item, $this->getUser());
}, $items);
return $this->json($items);
return $this->json($serializedItems);
}
#[Route('/api/support/mod/{id}', name: 'app_support_mod')]
public function app_support_mod(registryMGR $registryMGR, SMS $SMS, Request $request, EntityManagerInterface $entityManager, string $id = ''): JsonResponse
{
public function app_support_mod(
registryMGR $registryMGR,
SMS $SMS,
Request $request,
EntityManagerInterface $entityManager,
string $id = ''
): JsonResponse {
$params = $request->getPayload()->all();
$uploadDirectory = $this->getParameter('SupportFilesDir');
if (!file_exists($uploadDirectory)) {
@ -190,6 +293,19 @@ class SupportController extends AbstractController
->setCode($this->randomString(8))
->setState('در حال پیگیری');
// چک کردن مالکیت کسب‌وکار
$bid = $params['bid'] ?? null;
if ($bid) {
$business = $entityManager->getRepository(Business::class)->find($bid);
if ($business && $business->getOwner() === $this->getUser()) {
$item->setBid($business); // فقط در صورتی که کاربر مالک باشد
} else {
$item->setBid(null); // اگر مالک نباشد، bid خالی می‌ماند
}
} else {
$item->setBid(null); // اگر bid ارسال نشده باشد
}
$entityManager->persist($item);
$entityManager->flush();
@ -251,6 +367,7 @@ class SupportController extends AbstractController
]);
}
#[Route('/api/support/view/{id}', name: 'app_support_view')]
public function app_support_view(EntityManagerInterface $entityManager, string $id): JsonResponse
{

15
hesabixCore/src/Entity/Support.php
View file

@ -41,6 +41,9 @@ class Support
#[ORM\Column(length: 255, nullable: true)]
private ?string $fileName = null;
#[ORM\ManyToOne]
private ?Business $bid = null;
public function getId(): ?int
{
return $this->id;
@ -141,4 +144,16 @@ class Support
return $this;
}
public function getBid(): ?Business
{
return $this->bid;
}
public function setBid(?Business $bid): static
{
$this->bid = $bid;
return $this;
}
}

6
hesabixCore/src/Service/Explore.php
View file

@ -501,8 +501,11 @@ class Explore
return $result;
}
public static function ExploreBusiness(Business $item)
public static function ExploreBusiness(Business|null $item): array|null
{
if (!$item) {
return null;
}
$res = [
'id' => $item->getId(),
'owner' => $item->getOwner()->getFullName(),
@ -568,6 +571,7 @@ class Explore
if ($user->getId() != $support->getSubmitter()->getId()) {
$res['owner'] = false;
}
$res['bid'] = self::ExploreBusiness($support->getBid());
return $res;
}