41 lines
2.2 KiB
Python
41 lines
2.2 KiB
Python
from __future__ import annotations
|
|
|
|
from datetime import datetime
|
|
|
|
from sqlalchemy import String, DateTime, Integer, ForeignKey, Text, Boolean
|
|
from sqlalchemy.orm import Mapped, mapped_column, relationship
|
|
|
|
from adapters.db.session import Base
|
|
|
|
|
|
class Ticket(Base):
|
|
"""تیکتهای پشتیبانی"""
|
|
__tablename__ = "support_tickets"
|
|
|
|
id: Mapped[int] = mapped_column(primary_key=True, autoincrement=True)
|
|
title: Mapped[str] = mapped_column(String(255), nullable=False, index=True)
|
|
description: Mapped[str] = mapped_column(Text, nullable=False)
|
|
|
|
# Foreign Keys
|
|
user_id: Mapped[int] = mapped_column(Integer, ForeignKey("users.id", ondelete="CASCADE"), nullable=False, index=True)
|
|
category_id: Mapped[int] = mapped_column(Integer, ForeignKey("support_categories.id", ondelete="RESTRICT"), nullable=False, index=True)
|
|
priority_id: Mapped[int] = mapped_column(Integer, ForeignKey("support_priorities.id", ondelete="RESTRICT"), nullable=False, index=True)
|
|
status_id: Mapped[int] = mapped_column(Integer, ForeignKey("support_statuses.id", ondelete="RESTRICT"), nullable=False, index=True)
|
|
assigned_operator_id: Mapped[int | None] = mapped_column(Integer, ForeignKey("users.id", ondelete="SET NULL"), nullable=True, index=True)
|
|
|
|
# Additional fields
|
|
is_internal: Mapped[bool] = mapped_column(Boolean, default=False, nullable=False) # آیا تیکت داخلی است؟
|
|
closed_at: Mapped[datetime | None] = mapped_column(DateTime, nullable=True)
|
|
|
|
# Timestamps
|
|
created_at: Mapped[datetime] = mapped_column(DateTime, default=datetime.utcnow, nullable=False)
|
|
updated_at: Mapped[datetime] = mapped_column(DateTime, default=datetime.utcnow, onupdate=datetime.utcnow, nullable=False)
|
|
|
|
# Relationships
|
|
user = relationship("User", foreign_keys=[user_id], back_populates="tickets")
|
|
assigned_operator = relationship("User", foreign_keys=[assigned_operator_id])
|
|
category = relationship("Category", back_populates="tickets")
|
|
priority = relationship("Priority", back_populates="tickets")
|
|
status = relationship("Status", back_populates="tickets")
|
|
messages = relationship("Message", back_populates="ticket", cascade="all, delete-orphan")
|